Please read these terms of use carefully before you start to use the site.



By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.


The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law. We exclude all liability for loss or damages direct or indirect arising from use of this site.

INFORMATION ABOUT US is a site operated by BlueJay Business Support Ltd. We are a company limited by guarantee registered in England and Wales under registration number 10058214. Our registered office is Jubilee House, 32 Duncan Close, Moulton Park, Northampton, NN3 6WL. Our VAT number is 235380417.


Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if, for any reason, our site is unavailable at any time or for any period.


Upkeep Training is a trusted provider of training to the building maintenance, housing, facilities management and property management workforces. For many years our people have worked closely with industry to shape vocational qualifications and training.


These are the terms and conditions of sale of Upkeep courses (details given in Information about us section above).

These terms will apply to all your purchases of Services, whether you are ordering online, by telephone or by mail. Please read this document carefully either by printing it off or downloading it before placing your order.

We may change these terms from time to time. Please check them before you make another purchase.


“Consumer” means any customer who is purchasing outside the course of his or her business or trade;

“You” means the Consumer or any other person or organisation submitting an order;

“Services” means the services to be supplied under these conditions which consist of access to online courses and/or access to training events;

“Writing” means letter or email;

“Order” means placing an order via selecting and committing to purchase in the e-commerce system on our website, via sending a booking form to a designated email address or over the telephone.


All payments for courses must be made following receipt of an invoice.

  • An invoice will be issued prior to the course. This will be sent to you via email.  Full payment is required within 30 days of the invoice date or 14 days prior to the first course commencement date, whichever is earlier. Should the booking be made within 10 working days of the course commencement date, then payment must be made immediately. Attendance on a course may be refused if full payment has not been received and certificates of completion/exam results will not be released until full payment has been made.

  • We take payment either by BACS or cheque.

The participant agrees to meet all bank, transaction and conversion charges to pay the full invoice amount in British Pounds (GBP). In the UK VAT will be added at the appropriate rate.

Invoices will be sent via email to the Training Administration/Authorised Officer provided on the booking form and must be paid within 30 days of the invoice date.

Payment must be made in British Pounds (GBP) by cheque, credit/debit card or BACS.

A £1.50 Booking Fee will be added to all orders to cover the processing of the booking.

The fee includes all course materials and refreshments.

Unless we agree otherwise in writing, you must pay for services prior to attending training.

Where you do not make any payment to us by its due date then, we may, in addition to any other rights which we have under this Contract, suspend access to the courses until arrangements as to payment or credit have been established on terms which are satisfactory to us.


  • All orders placed will be acknowledged within one working day.

  • Once your order is processed you will receive an email confirmation and we will be in touch to collect any further information.

  • Candidates will receive joining instructions via email to the email address provided on the booking form.

  • If the joining instructions are not received, it is the responsibility of the individual who completed the course registration/booking form to contact Upkeep Training to arrange for them to be reissued.

  • Participants who successfully complete their course will get a certificate for their Continuing Professional Development files.

  • No certificate(s) shall be issued whilst there is an outstanding balance (including interest on overdue balances and statutory compensation) due to Upkeep course provisions.

  • Accommodation and travel are the responsibility of the candidate.

  • A complimentary buffet lunch is provided on all full day courses unless otherwise stated. The cost is included in the price quoted. Any special dietary requirements need to be notified in writing to Upkeep Training  a minimum of 3 days prior to the course commencing.


Upkeep Training reserves the right to amend or cancel the date or venue of courses at any time. In the event that Upkeep Training has to cancel a course, all course fees paid will be reimbursed in full, or the payment will be transferred in full to another Upkeep course. We shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.

If you need to cancel a booking or transfer a booking to another date or person, we need to receive notice in writing from the person who authorised your booking a minimum of 14 days prior to the course date. Please contact us at or call us on 0208 123 0804.

If you withdraw from a confirmed booking for any reason and do not send a substitute from your organisation, you must pay a cancellation/transfer fee where it applies. The fees are based on how much notice we get before the training event date and a percentage of the price.


The following terms apply:

If cancellation is made more than 28 days prior to the course date – a full refund will be issued.

If cancellation is made between 28 days and 15 days (inclusive) prior to the course date – 25% of course fees will be refunded.

If cancellation is made 14 days or less prior to the course date, you will not be entitled to a refund of any payment you have made in advance for the training and event services that have not been provided to you.

You can transfer your booking to another individual who can attend in your place up to 3 days prior to the course date.


Upkeep Training operates within the GDPR Regulations. For more information about our GDPR Policy or to make a Subject Access Request please contacts


Subject to the terms and conditions and any special conditions, we may provide discounts to our members on some services. Services which have a discounted member price will be displayed on-screen for each individual service. Where member or discounts are available to you, you must provide a code prior to payment to apply for the discount. We may at our sole discretion and without liability to you (whether in contract, tort, negligence or otherwise and howsoever arising) reject an application by you for a discount.


From time to time we may issue vouchers as part of a promotion. A voucher will expire on the date indicated on the voucher.

A voucher may only be used online and cannot be used in conjunction with any other offer or discount that we may offer to you (including, without limitation, any member discounts).

Vouchers are non-transferable and cannot be redeemed for cash at any time.

We may reject any voucher at any time in our sole discretion and without liability to you if, in our reasonable opinion, such voucher is invalid (for whatever reason) and/or forged.

Your right to use the course and your related obligations.

On payment of the course fee, we grant to you a licence for you to use the course, for your own use only. This is for the sole purpose of non-commercial use at home, at work or any other lawful location in connection with the receipt of the services. You can only use the course while you are learning, and for a period afterwards. You cannot “keep” the course, and it is not yours to sell or give to anyone else.

You may make copies of sections of the course, as they appear on the website, if you need to while you are doing the course, for your own use only. You may print, for your personal use only, as many pages of the course on the website as are reasonable for your own private study purposes.

You may not change, copy (except as permitted above), reproduce, re-publish, upload, post, transmit or distribute in any way any part of the course. Any use of the course not permitted in these Terms and the terms and conditions of the Learning Agreement is strictly prohibited. Such use will constitute an infringement of either our copyright or our other intellectual property rights, or the copyright or other intellectual property rights of people who write courses for us.


We will make the course available to you on confirmation of payment unless:

  • you fail to make payment within 30 days,

  • you tell us, in writing, by email or by telephone that you no longer require access to the services or,

  • you do not answer our emails or calls/or you do not do any activity in your course, for a period of longer than 28 days while you are on the course or,

  • Upkeep Training decides that your actions are unacceptable.

In any of the events above, we will withdraw your access to the course. If you wish to use the services after your access to the course has been withdrawn, you will need to register again.


We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.


The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

  • loss of income or revenue;

  • loss of business;

  • loss of profits or contracts;

  • loss of anticipated savings;

  • loss of data;

  • loss of goodwill;

  • wasted management or office time; and

  • for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss, that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.


We process information about you in accordance with GDPR policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Subject Access requests must be made in writing to


You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.


Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.


The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.


We pride ourselves on providing you with the very best service and experience, with Upkeep Training, but if you do wish to make a complaint, please find our Complaints Policy here.


If you have any concerns about material which appears on our site, please contact or call 0208 123 0804.

Thank you for visiting our site.

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© 2020 Upkeep Training

Company name: BlueJay Business Support Limited (trading as Upkeep Training) | Company registration number: 10058214  Vat number: 235380417 | Registered address: Jubilee House, 32 Duncan Close, Moulton Park, Northampton NN3 6WL