top of page


CIH Level 4 Certificate in Managing Housing Maintenance

Live online course.


Aims and Outcomes

On achievement of this qualification you will:

  • Provide housing staff working at, or aspiring to, a supervisory or management level with a qualification to suit their needs.
  • Develop skills and knowledge for the current challenges in housing and responsive repairs.
  • Explore areas of housing policy and law. Prepare learners for further study in housing-related qualifications at level 5 / undergraduate level.



The qualification is for you if you are:

  • Are working in housing maintenance in England and either in your first managerial role or aspire to a supervisory or management role.
  • Have completed the Level 3 Certificate in Housing Maintenance and Asset Management, Level 3 in Housing Practice, or a comparable/equivalent qualification.
  • Have practical, theoretical or technical knowledge and understanding of maintenance and/or asset management.
  • Are able to analyse, interpret and evaluate data, information and ideas.
  • Have good literacy and numeracy skills.
  • Have cognitive and practical skills to address complex and non-routine problems.


What does the Certificate cover?

  • Financial management for repairs and maintenance – financial reporting systems and processes; budgeting setting & management; internal & external controls and audit
  • The legal framework for repairs and maintenance – legal framework for housing; legislation relating to repairs and maintenance; legal remedies for repairs and maintenance issues
  • Performance management for responsive repairs – understanding performance management; setting performance measures; collecting and analysing performance management information; continuous improvement and value for money
  • Customer service in housing – customer service; effective service delivery; continuous improvement; using feedback to improve services
  • Managing people and change – human resource functions; team management; managing change
  • Professional practice skills for housing – being a member of a profession and acting professionally; skills required; own performance; professional development


The Training Courses

Each of these units form credits towards the full Certificate.


Delivery Dates

  • 23rd Oct 2024 - get in touch to find out more.


Delivery method

This course is delivered online with individual tutorial support built into the programme schedule.


The CIH specification for the L4 course states the recommended guided learning hours should be 90 hours and the total qualification time is 360 hours



From £2950 + VAT per person.

A registration form must be completed and approved by our tutor for you to be accepted on this course.


Or to get a quote for us deliver this qualification to a group with your organisation online, please enquire to, or call us on 0208 123 0804.



Download the Datasheet here for more information.

CIH Level 4 Certificate in Managing Housing Maintenance


Upkeep’s courses have been developed by, and with industry experts.


All of our tutors have current or recent professional industry experience which means that you are learning from professionals with a great level of experience and skills.


All courses are delivered live online with our tutors.


Get in touch at or give us a call on 0208 123 0804.

If you are enquiring about 8 or more attendees, please click ENQUIRE NOW.

bottom of page