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ABBE Certificate in Diagnosing Defects and Ordering Repairs with Exam

Live online courses.


Course overview

This ABBE (Awarding Body of the Built Environment) accredited online course gives candidates the skills to diagnose property defects and ensure the right repairs orders are raised.


Five modules are needed to be awarded the certificate. These can be taken as standalone one-day courses, or combined to achieve the ABBE Certificate which is a nationally recognised qualification in housing circles. The courses are designed for non-technical staff in housing management such as estates/neighbourhood officers, repairs call centre staff, receptionists or administrators; effectively anyone whose job involves working with domestic properties for housing management companies.


The five courses include:


(Brief induction video to watch prior to the sessions)

  • Basic Building Construction
  • Damp, Condensation & Mould 
  • Plumbing, Wastes and Drains
  • Domestic Electrical and Heating Installations
  • Repairs Reporting Skills


Flexible Format

The qualification has a flexible online learning modular format.


Following the five courses there is a half-day assessment.  This means you can attend the courses when it suits you and your organisation, and gradually accumulate the credits you need to gain the certificate.


You can attend the courses in any order, although we recommend that you do ‘Repairs Reporting Skills’ last, as this is a good reminder of all the topics covered.


ABBE Assessment

Upkeep Training will register you as a candidate with ABBE – ask us for the registration form. The assessment lasts half a day and covers all the key topics from the courses you will have completed.

The questions will be similar to the practical work involved as part of the course modules.


Assessment Style

  • Multiple choice
  • Short answer questions
  • Long answer questions.


Who should attend

Have you already attended any of the five courses?

If you have already attended any of these courses at Upkeep, you may be able to get a credit towards the certificate.


Who should attend

Anyone interested in achieving this qualification in Housing.


Length of course

26 hours spread over 5 courses various dates available - plus further half day session for examination. 

There is also a brief induction video to watch prior to the 5 sessions.


2024 course dates 

Click on this link to see all 2024 dates






Price stated is Per Person for 26hrs training.



Download the Datasheet here for more information.

ABBE Certificate in Diagnosing Defects and Ordering Repairs with Exam


Upkeep’s courses have been developed by, and with industry experts.


All of our tutors have current or recent professional industry experience which means that you are learning from professionals with a great level of experience and skills.


If you would like to find out about a bespoke training package tailored to meet your needs and those of your organisation. Get in touch at or give us a call on 0208 123 0804.

If you are enquiring about 8 or more attendees, please click ENQUIRE NOW.

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