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Repairs Reporting Skills

Course Overview:

Does your job role involve looking after buildings? Perhaps you work for a social landlord, letting agency, or maybe you work in a property or facilities management company?

Most housing associations manage a stock portfolio that is ageing with properties being between forty and one hundred years old. With this comes rising repairs and maintenance costs. 

Staff working for housing and property management companies need particular skills and abilities to handle requests for repairs. They include strong diagnostic and questioning techniques, knowing how to prioritise repairs and write detailed specific orders is also valuable. 

Upkeep Training’s online Repairs Reporting Skills teaches these skills. The benefit for your organisation is greater efficiency in time and cost as the right orders are raised at the point of reporting. 

What the course consists of:

- Identifying the information that you need to complete a repairs order
- How to use diagnostic questioning skills to get all the relevant information
- Landlord and tenant responsibilities
- Maintenance service standards
- Prioritising repairs
- How to write clear effective repairs orders.

Who should attend?

This online course is designed for customer service staff who take repairs requests over the telephone; housing officers, repairs and estates staff who take repairs requests in person.

This course also benefits property managers, tenant management workers, receptionists and any staff who deal with tenants.


Contact us for a quote.

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