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CIH Level 4 Certificate in Managing Housing Maintenance

Course Overview:

Please note this course is only open to students who work in England due to it being focused on English law and regulation.

On achievement of this qualification you will:

- Provide housing staff working at, or aspiring to, a supervisory or management level with a qualification to suit their needs.
- Develop skills and knowledge for the current challenges in housing and responsive repairs.
- Explore areas of housing policy and law. Prepare learners for further study in housing-related qualifications at level 5 / undergraduate level.

What the course consists of:

This certificate covers:

- Financial management for repairs and maintenance – financial reporting systems and processes; budgeting setting & management; internal & external controls and audit
- The legal framework for repairs and maintenance – legal framework for housing; legislation relating to repairs and maintenance; legal remedies for repairs and maintenance issues
- Performance management for responsive repairs – understanding performance management; setting performance measures; collecting and analysing performance management information; continuous improvement and value for money
- Customer service in housing – customer service; effective service delivery; continuous improvement; using feedback to improve services
- Managing people and change – human resource functions; team management; managing change
- Professional practice skills for housing – being a member of a profession and acting professionally; skills required; own performance; professional development

Who should attend?

The qualification is for you if you are:

- Are working in housing maintenance in England and either in your first managerial role or aspire to a supervisory or management role.
- Have completed the Level 3 Certificate in Housing Maintenance and Asset Management, Level 3 in Housing Practice, or a comparable/equivalent qualification.
- Have practical, theoretical or technical knowledge and understanding of maintenance and/or asset management.
- Are able to analyse, interpret and evaluate data, information and ideas.
- Have good literacy and numeracy skills.
- Have cognitive and practical skills to address complex and non-routine problems.


Contact us for a quote.

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