Online Course - Repairs Reporting Skills

Brand New Online Version.

 

Course overview

Does your job role involve looking after buildings? Perhaps you work for a social landlord, letting agency, or maybe you work in a property or facilities management company?

 

Most housing associations manage a stock portfolio that is ageing with properties being between forty and one hundred years old. With this comes rising repairs and maintenance costs. 

 

Staff working for housing and property management companies need particular skills and abilities to handle requests for repairs. They include strong diagnostic and questioning techniques, knowing how to prioritise repairs and write detailed specific orders is also valuable. 

 

Upkeep Training’s online Repairs Reporting Skills teaches these skills. The benefit for your organisation is greater efficiency in time and cost as the right orders are raised at the point of reporting. 

 

By taking the course online, you are able to reduce travel time and costs while still having all the benefits of the training. All course documents are emailed to you for download made available to you and numbers remain limited so that we can still allow interaction between and amongst trainers and attendees.  They are also structured for comfort and refreshment breaks.  

 

Scheduled courses are delivered by Zoom and if your organisation wants a bespoke session, we can use Microsoft Teams if you prefer. 

 

By taking the course online, you are able to reduce travel time and costs while still having all the benefits of the training. All course documents are emailed to you for download made available to you and numbers remain limited so that we can still allow interaction between and amongst trainers and attendees.  They are also structured for comfort and refreshment breaks.  

 

Scheduled courses are delivered by Zoom and if your organisation wants a bespoke session, we can use Microsoft Teams if you prefer. 

 

What the online course covers

  • Identifying the information that you need to complete a repairs order
  • How to use diagnostic questioning skills to get all the relevant information
  • Landlord and tenant responsibilities
  • Maintenance service standards
  • Prioritising repairs
  • How to write clear effective repairs orders.

 

Who should attend

This online course is designed for customer service staff who take repairs requests over the telephone; housing officers, repairs and estates staff who take repairs requests in person.

 

This course also benefits property managers, tenant management workers, receptionists and any staff who deal with tenants.

 

If you are taking this course as part of The Upkeep/ABBE Certificate in ‘Diagnosing Defects and Ordering Repairs’ we recommend that this module should be completed last as this is a good reminder of all the topics covered.

 

Dates and Times

(Both sessions form the full courses = 5hrs total)

  • 2nd December, 10am-12.30pm
  • 3rd December, 10am-12.30pm

 

Location

Online 

 

Price

£295 + VAT per person to attend the public online course, or for groups of 8 or more, please enquire about an in-house course

 

PDF DOWNLOAD

Download the Datasheet here for more information.

Online Course - Repairs Reporting Skills

£295.00Price
Public Course Dates

Upkeep’s courses have been developed by, and with industry experts.

 

All of our tutors have current or recent professional industry experience which means that you are learning from professionals with a great level of experience and skills.

 

If you would like to find out about a bespoke training package tailored to meet your needs and those of your organisation. Get in touch at sales@upkeeptraining.co.uk or give us a call on 0208 123 0804.

TRAINING COURSES

For now our courses are all being delivered online. They are available as a public course, or can be delivered just for your Company.

If you are enquiring about 8 or more attendees, please click ENQUIRE NOW.

  • Upkeep Training Facebook
  • Upkeep Training LinkedIn
  • Upkeep Training Twitter
  • Upkeep Training YouTube

Company name: BlueJay Business Support Limited (trading as Upkeep Training) | Company registration number: 10058214  Vat number: 235380417 | Registered address: Jubilee House, 32 Duncan Close, Moulton Park, Northampton NN3 6WL