Brand New Online Version.


Course overview

Does your job involve looking after buildings? Perhaps you work for a housing association or a lettings agency or maybe you manage a property for a facilities management company?


Most social housing landlords are responsible for an ageing stock portfolio with properties typically built between 1920 and 1980. This has resulted in escalating maintenance costs. Staff in housing need particular abilities to manage repairs requests, including strong diagnostic and questioning skills. Learning how to prioritise repairs and write more specific repairs orders is also valuable.


What the course covers

  • Identifying the information that you need to complete a repairs order
  • How to use diagnostic questioning skills to get all the relevant information
  • Landlord and tenant responsibilities
  • Maintenance service standards
  • Prioritising repairs
  • How to write clear effective repairs orders.


Who should attend

This course is designed for customer service staff who take repairs requests over the telephone; housing officers, repairs and estates staff who take repairs requests in person.


This course also benefits property managers, tenant management workers, receptionists and any staff who deal with tenants.


If you are taking this course as part of The Upkeep/ABBE Certificate in ‘Diagnosing Defects and Ordering Repairs’ we recommend that this module should be completed last as this is a good reminder of all the topics covered.


Dates and Times (5hrs total)

15 July, 10am-12pm
16 July, 10am-12pm
20 July, 10am-11am






£295 + VAT per person to attend the public online course, or for groups of 8 or more, please enquire about an in-house course



Download the Datasheet here for more information.

Online Course - Repairs Reporting Skills

Public Course Dates

Upkeep’s courses have been developed by, and with industry experts.


All of our tutors have current or recent professional industry experience which means that you are learning from professionals with a great level of experience and skills.


If you would like to find out about a bespoke training package tailored to meet your needs and those of your organisation. Get in touch at or give us a call on 0208 123 0804.


For now our courses are all being delivered online. They are available as a public course, or can be delivered just for your Company.

If you are enquiring about 8 or more attendees, please click ENQUIRE NOW.

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Company name: BlueJay Business Support Limited (trading as Upkeep Training) | Company registration number: 10058214  Vat number: 235380417 | Registered address: Jubilee House, 32 Duncan Close, Moulton Park, Northampton NN3 6WL