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Repairs Reporting Skills

Live online course.


Course overview

Does your job role involve looking after buildings? Perhaps you work for a social landlord, letting agency, or maybe you work in a property or facilities management company?


Most housing associations manage a stock portfolio that is ageing with properties being between forty and one hundred years old. With this comes rising repairs and maintenance costs. 


Staff working for housing and property management companies need particular skills and abilities to handle requests for repairs. They include strong diagnostic and questioning techniques, knowing how to prioritise repairs and write detailed specific orders is also valuable. 


Upkeep Training’s online Repairs Reporting Skills teaches these skills. The benefit for your organisation is greater efficiency in time and cost as the right orders are raised at the point of reporting. 


By taking the course online, you are able to reduce travel time and costs while still having all the benefits of the training. All course documents are emailed to you for download made available to you and numbers remain limited so that we can still allow interaction between and amongst trainers and attendees.  They are also structured for comfort and refreshment breaks.  


Scheduled courses are delivered by Zoom Video Conferencing


What the online course covers

  • Identifying the information that you need to complete a repairs order
  • How to use diagnostic questioning skills to get all the relevant information
  • Landlord and tenant responsibilities
  • Maintenance service standards
  • Prioritising repairs
  • How to write clear effective repairs orders.


Who should attend

This online course is designed for customer service staff who take repairs requests over the telephone; housing officers, repairs and estates staff who take repairs requests in person.


This course also benefits property managers, tenant management workers, receptionists and any staff who deal with tenants.


If you are taking this course as part of The Upkeep/ABBE Certificate in ‘Diagnosing Defects and Ordering Repairs’ we recommend that this module should be completed last as this is a good reminder of all the topics covered.


2024 Dates and Times

  • 11th July 2024
  • 3rd October 2024
  • 21st November 2024

(all 10am-3.30pm)






£330 + VAT per person to attend the public online course, or for groups of 8 or more, please enquire about an in-house course



Download the Datasheet here for more information.

Repairs Reporting Skills


Upkeep’s courses have been developed by, and with industry experts.


All of our tutors have current or recent professional industry experience which means that you are learning from professionals with a great level of experience and skills.


If you would like to find out about a bespoke training package tailored to meet your needs and those of your organisation. Get in touch at or give us a call on 0208 123 0804.

If you are enquiring about 8 or more attendees, please click ENQUIRE NOW.

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