You in an Emergency - Coping and Responding

Course overview

Have you ever considered how you would respond to an emergency on your patch?


This one-day workshop will look at things from your personal angle. Your organisation, the fire brigade, police, etc, will have emergency plans in place, but we’ll focus on you.


We’ll look at a wide range of case studies, think about preparedness, consider anticipating what you might have to deal with in the future and discuss how you, as an individual, can contribute to sorting out the unexpected while supporting others.


What the course covers

  • Understanding risks and those you might encounter
  • Considering human reaction in times of stress
  • How to stay calm, how to assess a situation and how to evaluate what you can do
  • Evaluate skills and techniques of practical benefit
  • Think about how you can prepare yourself for sudden events
  • Discuss how you might cope after the event.


Who should attend

If you work in the social housing sector and are a customer-facing member of staff, this course will offer some great personal development


Length of course

1 day - 9.30am to 4.30pm



In house at your premises or see our calendar for public courses



£295 to attend the public course, or for groups of 8 or more, please enquire about an in-house course

You in an Emergency - Coping and Responding

Public Course Dates

Upkeep’s courses have been developed by, and with industry experts.


All of our tutors have current or recent professional industry experience which means that you are learning from professionals with a great level of experience and skills.


We currently hold all of our scheduled courses in London, but are planning to start delivery in the midlands.


If you can’t make it to London, we can come to you with a bespoke training package tailored to meet your needs and those of your organisation. Get in touch at or give us a call on 0208 123 0804.

If you are enquiring about 8 or more attendees, please click ENQUIRE NOW.

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Company name: BlueJay Business Support Limited (trading as Upkeep Training) | Company registration number: 10058214  Vat number: 235380417 | Registered address: Jubilee House, 32 Duncan Close, Moulton Park, Northampton NN3 6WL