Live online one day course.
Course overview
A large proportion of complaints reviewed by the Housing Ombudsman are about maintenance issues.
This one-day course is aimed at anyone who is asked to investigate and respond to complaints from residents
about maintenance.
The course will help you to provide a great service to residents when they feel things have gone wrong.
During this course you will:
- Have looked at the regulatory environment around complaints
- Review the role of the Housing Ombudsman
- Be able to recognise a complaint
- Know what to consider when investigating a complaint and confidently carry out an investigation
- Consider how to investigate and resolve complex maintenance issues whilst staying focused on the customer’s needs
- Identify the components of a good complaint response
- Look at the different ways we can learn from complaints to improve how we deliver services to residents
Our trainer is a very experienced complaints manager who will use case studies during the session. You will be encouraged to discuss your own experiences.
Who should attend
Anyone who is asked to investigate and respond to complaints from residents about maintenance.
Location
Online
Dates
TO BE CONFIRMED - please contact us for more info and to be added to a waiting list.
Course length
one day
Price
£330.00 + VAT per person.
OR if you would like us to run a bespoke session for your company staff please enquire to hello@upkeeptraining.co.uk , or call us on 0208 123 0804.
Complaint handling in housing maintenance
Why Upkeep?
Upkeep’s courses have been developed by, and with industry experts.
All of our tutors have current or recent professional industry experience which means that you are learning from professionals with a great level of experience and skills.
If you would like to find out about a bespoke training package tailored to meet your needs and those of your organisation. Get in touch at sales@upkeeptraining.co.uk or give us a call on 0208 123 0804.