Getting it right the first time - Diagnosing Defects and Ordering Repairs
Updated: Jul 19, 2019
One of the most important aspects of managing a property is dealing with defects and repair issues.
Whether you’re a housing association or a facilities management company, you need to know your stuff. So does your team – even if they won’t be the ones making the repairs.
It’s essential that you tackle any problems as quickly as possible and this means empowering your non-technical staff with the ability to diagnose defects and order repairs.
Otherwise you may not deal with a defect issue swiftly or sufficiently. As a result, you will receive complaints from tenants and the problem may worsen over time.
You also want your staff to make the right decisions. If they make a wrong diagnosis, you could end up wasting money on the wrong type of repair work. As a business, the last thing you want to do is to foot an expensive repairs bill.
Having all your team trained to listen, understand and identify solutions to defects and faults will make for a better experience for all.
The Upkeep / ABBE Certificate in Diagnosis Defects and Ordering Repairs
One course we offer that can help is the Upkeep Certificate in Upkeep / ABBE Certificate in Diagnosing Defects and Ordering Repairs (DDOR).
It’s a handy and popular course that many housing associations, local authorities and property agencies are using.
You don’t have to be skilled in repairs to take the course. In fact, it’s well suited for non-technical staff like administrators, customer service agents and housing officers.
There’s nothing more important than showing that your team are experts.
It’s about knowledge. It’s about service. And it’s about helping your tenants in the right ways.
You can find out more about this course here.
If you have training requirements for 8 or more people, this course can be delivered in house at a time and date that suits your business needs.
If you have any further questions about the Upkeep / ABBE Certificate in Diagnosing Defects and Ordering Repairs (DDOR), please enquire with our team on 0208 123 0804.