Developing Your Non-Technical Staff
Updated: Feb 19
Isn’t it great when your non-technical staff are able to help your tenants as much as your technical staff can?
We certainly think it is and at Upkeep Training, we believe it is important to give your non-technical staff the ability to deal with tenant queries and issues.
Reasons for Training Non-Technical Staff
By empowering your non-technical staff to be able to handle tenant enquiries, you are making it possible to resolve standard issues without escalating it to your technical staff.
You are giving team members such as customer service advisors, housing officers and other staff that may the first point of call for tenants the chance to resolve basic problems at the first hurdle.
This can result in less call-outs and less waiting time. You then increase the efficiency of your technical staff and your tenants will be satisfied too.
Your team will also be seen by tenants as being capable and experienced. Tenants will have better faith in your ability to get the job done which will reduce complaints.
At the end of the day, you want all your staff to reflect well on your business. That’s why training non-technical staff should be just as important as training your technical team.
Available Training for Non-Technical Staff
Upkeep Training works closely with property management companies, housing associations and local authorities in develop their non-technical staff to deal with customer enquiries and issues.
We offer a number of courses that would be highly beneficial to your team.
For instance, the Repair Reporting Skills course gives your customer service team the right skills to question and diagnose potential property faults. It also helps them prioritise the repairs that the technical team need to carry out, which in turn reduces the risk of problems getting out of hand.
Working with Contracts & Contractors, meanwhile, is aimed for any non-technical staff that will be managing contractor relationships. It helps identify best practice for working with contractors and ensuring that all work is done to the highest specification.
If you’re looking for a more intensive course that will guarantee your non-technical team’s ability to support technical work, then you want to sign your team up to the five-day Upkeep / ABBE Certificate in Diagnosis Defects and Ordering Repairs course.
All of our courses can either be provided on-site at your premises or you can book onto one of our public courses.
Please contact our team on 0208 123 0804 for more information.